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2023 AI Awards Finalists Announced!!

AI Ireland is delighted to announce this year’s finalists for the fifth annual AI Awards, which will take place on Tuesday, November 21st at the Gibson Hotel in Dublin’s Docklands.

The Awards, which are part of the not-for-profit organisation AI Ireland, support the growth and development of Data Science, Machine learning and Artificial Intelligence in Ireland. There will be 12 awards handed out at the awards ceremony this year, including a brand new award for the Best Application of AI in Sustainability.

Mark Kelly, Founder of AI Ireland, congratulated all the finalists for helping Ireland’s thriving AI community. “I’m deeply impressed by the strides we’ve made in Artificial Intelligence,” he said. “The AI Awards 2023 are not just accolades; they spotlight the ingenuity and vision that set Ireland’s AI community apart. Our finalists are not merely technologists; they are change-makers elevating Ireland to global prominence in AI. Congratulations to all; your work is redefining Ireland’s role on the global AI stage.”

Microsoft Ireland is the headline sponsor for the 2023 AI Awards, which is also proudly sponsored by Alldus International, Mazars, GlobalLogic, Mason Hayes & Curran, Dublin City Council, IDA Ireland, Fáilte Ireland and Tangent, Trinity’s Ideas Workspace.

Meet the 2023 Finalists

Best Application of AI to Achieve Social Good

Analytics Engines – for their AI solution in monitoring marine life populations to improve object detection and tracking in seabed imagery. It has transformed the AFBI’s (Agri-Food and BioSciences Institute) processes and demonstrated the potential of AI in ecological research.

Cilter Technologies – for the development of their embedded software to protect children from cyberbullying and online grooming. Their unique system operates at a deep level, blocking harmful messages and notifying parents, aiming to make smartphones safer for children. 

SEURO – for ProInsight, an AI-based tool aimed to help healthcare organisations assess readiness, predict the impact and make informed decisions regarding the implementation of digital health solutions for patients with multiple chronic conditions. 

Soapbox Labs – for tackling the global literacy crisis. They provide accurate and equitable voice AI that helps teachers assess and support students’ reading proficiency. They aim to deliver over 100 million voice-powered learning experiences to children worldwide. 

Best Use of Responsible AI and Ethics

ESB – for using responsible AI and ethical considerations combined with geospatial data, image processing and model deployment to classify electrical towers based on accessibility levels with the aim of improving tower management, safety and cost-efficiency.

Getvisibility –  for addressing the challenge of managing unstructured legacy data. Their platform classifies data and ensures trustworthiness through explainable AI models impacting over 150 enterprise customers globally, by promoting data security and compliance.

Soapbox Labs – for the development of unbiased voice AI for educational tools to address the literacy crisis, with a focus on equity in data handling and modelling. They’ve earned recognition for mitigating AI bias and aim to empower teachers and students worldwide.

Webio – for addressing debt collection challenges with empathetic, privacy-first and customizable conversational interactions. By addressing customer needs ethically, they enhance customer engagement, agent efficiency and financial outcomes. 

Best Application of AI in a Large Enterprise

ACI Worldwide – for their work in relying on accurate Interchange Cost forecasting for its pricing strategy. Their innovative approach uses Machine Learning models to adapt to changes and improve accuracy, empowering analysts for data-driven decisions.

Dell Technologies – for their Managed Services (DTMS) team’s collaboration with Service Operations Applied Science and Engineering (SOAS) to employ an ML-powered Multi-Layered Framework to enhance incident management and reduce ticket handling times. 

Etsy – for employing Machine Learning to enhance content moderation. By replacing manual heuristics with ML models, Etsy doubled precision and recall while maintaining a human-in-the-loop approach, ensuring safe and quality user-generated content at scale. 

ICON plc – for their Cassandra platform, which employs powerful machine learning models to predict FDA and EMA post-marketing requirements (PMRs) with 99% and 97% accuracy, helping pharmaceutical companies plan clinical trials effectively and reduce risks.

AI Person of the Year

Ciaran Gilligan-Lee – Head of Spotify’s Causal Inference Lab in Dublin, Ciaran’s primary focus is on advancing causal ML techniques to understand cause and effect in data, enabling more informed decision-making. 

Conrad Bernath – Head of Speech and Machine Learning at T-Pro, Conrad’s significant contributions to AI solutions in healthcare documentation include leveraging his data science background to streamline processes and improve patient outcomes. 

Luca Longo – for his innovative research in xAI, focusing on making AI models more interpretable and transparent which has the potential to impact human-AI interaction, responsible AI development, human capacity, international engagement and the economy. 

Maria Aretoulaki – Head of Conversational and Generative AI Design at GlobalLogic UK&I, Maria’s hybrid approach, combining linguistics with computer science, has led to innovative solutions in text summarization and conversational AI. 

Women in AI Person of the Year

Amy Awad – Co-founder of Opa Mind and LeanIn Ltd, Amy champions diversity and mental health in AI, earning global recognition, awards and speaking engagements. Her visionary leadership and ethical approach make her a trailblazer in the field of AI.

Gilyana Borlikova – Data Science Manager at ICON plc, Gilyana has pioneered impactful AI solutions for clinical trials, including the award-winning OneSearch system. A trailblazer for women in AI, her work reduces costs, improves efficiency and promotes innovation.

Nicole Baker – CEO of Biologit, Nicole is a seasoned professional in pharmacovigilance, with extensive experience in regulatory compliance and financial management. She is a leader in driving innovation, as well as promoting gender diversity and ethical AI in safety surveillance. 

Rena Maycock – CEO of Cilter, Rena leads a startup developing child protection software for smartphones, addressing cyberbullying and grooming. She’s a respected columnist advocating for women in tech, lobbies for funding equality, and mentors aspiring female founders.

Young AI Role Model of the Year

Ana Le Chevillier – for playing a pivotal role in the AI_PREMie project, which aims to transform preeclampsia diagnosis and risk assessment. Ana’s skills encompass data science and ethical AI, and she envisions leveraging AI for early disease detection and management in healthcare.

Chenyang Lyu – A final year PhD student at DCU with an impressive track record of research, particularly in the application of pre-trained Large Language Models to Question & Answering and Multi-modal tasks, resulting in over 15 publications in prestigious conferences and journals.

Conor Kelly – Head of Growth at Humanloop, Conor developed TaxBot, an AI Irish Tax Advisor, scoring over 80% in Irish Chartered Accounting Exams. Their solution addresses hallucination issues in AI and aims to impact the Irish tax advisory sector, offering a free, open-source tool. 

Meghana Rathi – for her significant contributions, including a novel algorithm combining reinforcement learning and control engineering. She led IBM’s role in the PLANET project, explored AI’s potential in COVID diagnosis and actively promotes diversity in tech.

Best Application of AI in Sustainability

Analytics Engines – for their work in partnership with the Agri-Food and Biosciences Institute (AFBI) to develop an AI system for seabed object detection and tracking with the aim of improving analysis accuracy, reducing costs and setting new industry standards. 

Gemmo.ai – for developing an API for noise source identification to address noise pollution in Dublin and beyond to improve health and enhance the quality of life. It’s their vision to create a world where environmental surveillance safeguards the planet.

HireCompare – a 2023 startup aiming to revolutionise the traditional plant hire industry in Ireland by providing a digital, green and AI-driven platform that offers environmentally friendly alternatives, connects consumers with plant hire companies and promotes climate awareness.

ReLeafHubs – for using AI-driven solutions, including the myRWH.app recommender system and AI Digital Twins (AIDTs) to transform Remote Working Hubs (RWHs) in Ireland with the aim of reducing carbon emissions, boosting local economies and improving work-life balance. 

Best Application of AI in Healthcare

Embedded.Systems@UCC Group for their project which addresses neonatal mortality in low-income countries caused by heart and brain issues. It employs AI to interpret physiological signals, improving early detection and healthcare access.

Global Logic & Head Diagnostics for their HDx Neuro AI Platform which addresses late diagnosis and poor management of Parkinson’s Disease and other neurological conditions. It offers digital biomarkers and AI to enable early detection and personalised treatment. 

Kine-Mo – for addressing the challenge of quantifying athlete movement using 3D pose estimation technology. It offers precise measurements for coaching, injury prevention and athlete development with the aim of revolutionising human movement analysis in sports. 

LeanIn Wellness Ltd. – for addressing growing health issues related to obesity by offering a holistic wellness platform powered by AI. It covers mental, physical and spiritual health, using personalised tools and innovative lean methodology. 

Best Application of AI in a Startup

Data Science Wizards – for UnifyAI, which solves complex AI development challenges for enterprises, offering an integrated, automated, and open-source platform. It accelerates AI adoption and reduces costs, with a solid commitment to security and societal impact.

Galvia – for addressing the University of Galway’s pandemic-induced challenges with an AI-driven student engagement platform named Cara. It helped reduce staff workload by 40%, saving 1500+ hours, and instantly resolved 84% of student queries. 

Socialvoice.ai – for developing an AI solution to analyse video content, focusing on spoken words, sentiments and more. Their innovation fills the gap in video analysis, aiding marketers and brands to understand their market, competitors and influencers better. 

Whyze Health – for their work in aiming to solve the problem of fragmented and inaccessible health data using AI. Their platform transforms health records into digital assets, benefiting patients, healthcare providers and pharma/medtech companies.

Best Application of AI in an Academic Research Body

AI & Cognitive Load Research Lab, TU Dublin – Led by Dr. Luca Longo for their research focused on enhancing the interpretability and transparency of ML models with the aim to make AI models more understandable and compliant with ethical and regulatory standards.

Embedded Systems@UCC Group – for addressing high neonatal mortality from heart and brain diseases in low-income countries. It employs AI-assisted sound analysis to detect congenital heart defects and seizures, enhancing medical diagnosis and potentially saving lives.

ReLeafHubs, CeADAR – Led by Dr. Alireza Dehghani, ReLeafHubs proposes an innovative solution for Remote Working Hubs (RWHs) using AI-driven recommender systems and AI Digital Twins (AIDTs) to promote sustainability and reduce commuting in Ireland.

Tyndall National Institute – for their project aimed to develop a miniaturised wearable device with advanced machine learning algorithms for precise Parkinson’s Disease (PD) diagnosis and blood pressure estimation with the goal of improving PD assessment and treatment.

Best Application of AI in a Student Project

Balaji Padmanathan, UCD – for his project focusing on optimising electric vehicle charging station locations in Dublin, with the aim of making Dublin more sustainable and serving as a model for global efforts to combat climate change and promote responsible urban development.

Chenyang Lyu, DCU – for his research in addressing limitations in Large Language Models (LLMs) for Question Answering, focusing on integrating semantic and multimodal knowledge utilising his skills in NLP, unsupervised learning, multi-modal AI and mitigating bias in AI models. 

Jamie Ellis de Paor, MTU – for his research project addressing the challenge of providing training data for indoor robotics by creating a Unity-based semantic segmentation simulator. The project aims to advance indoor autonomous robotics, potentially impacting various industries. 

Lan Wei, UCD – for Epi-AI, an AI-powered tool for automated seizure detection in mouse EEG data, enhancing efficiency and objectivity in epilepsy research. It accelerates drug development and fosters global collaboration, promising advancements in treatment.

Best Use of AI in a Consumer/Customer Service Application

GlobalLogic – for their Generative AI-Based Knowledge Operator – powered by Natural Language Processing and content generation – which enhances user access to information, fosters collaboration and adapts to user queries. 

Lip – for addressing the challenge of language barriers in content creation by using AI to generate lip movements that make it appear as if you can speak another language. It aims to help creators reach broader language markets quickly. 

Tax World – for Ezylia, which addresses the complex issue of obtaining clear tax information with a personal AI assistant. They employ OpenAI’s ChatGPT, regex and Python to efficiently answer tax questions, simplify tax topics and reduce research time for professionals. 

Webio – for leveraging data analysis and custom language models to enhance customer engagement and agent efficiency. They achieved a 10% boost in collections performance and expanded client relationships while prioritising ethical AI and data control.

Insights from our Sponsors

Limited Tickets still available for the 2023 AI Awards.

The fifth annual AI Awards takes place on Tuesday November 21st at the Gibson Hotel. This is an exciting opportunity to connect and network with over 200 AI and Data professionals across the island of Ireland and hear from some of the most exciting AI applications across industry and academia spanning 12 award categories.

Don’t miss the opportunity to book your ticket today! Head over to aiawards.ie/tickets or Eventbrite to book your seat now! Sale ends November 17th.

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Young AI Role Model of the Year: Meet the 2023 AI Awards Finalists

As Artificial Intelligence continues to gain prominence, the need for role models in this field becomes increasingly crucial, especially those who can inspire the next generation of innovators. 

In this blog, we’ll explore the importance of recognising young role models in AI and how they can make a lasting impact on the future. We will also take a closer look at this year’s finalists in the Young AI Role Model of the Year category for the 2023 AI Awards.

Breaking Stereotypes

Historically, AI and computer science have been perceived as male-dominated fields. Young role models, especially those from underrepresented groups, can help shatter these stereotypes and encourage diversity in AI. When young individuals see someone like themselves succeeding in AI, it empowers them to believe that they can do the same, regardless of their gender, ethnicity or background.

Accessibility and Relatability

Young leaders are often more relatable to their peers and can convey complex AI concepts in a way that is easy to understand. This relatability is essential in making AI accessible to a broader audience, particularly to younger generations who may be considering a career in AI. When these young role models share their journeys and experiences, they bridge the gap between AI experts and aspiring students, making the field less intimidating.

Real-World Inspiration

Role Models have a unique ability to inspire their peers by showcasing their practical achievements in AI. Whether it’s winning a hackathon, publishing a research paper or developing a groundbreaking AI application, their accomplishments serve as concrete evidence that pursuing a career in AI is not just a distant dream but an achievable goal.

Evolving with Technology

AI is an ever-evolving field, and up-and-coming young talent are often at the forefront of new developments and trends. They can introduce their peers to the latest technologies, tools and best practices, helping to keep the AI community informed and relevant. Their fresh perspectives can contribute to innovative solutions and ideas.

Fostering a Collaborative Community

These bright young talents can foster a collaborative and supportive AI community. By sharing their experiences, networking and collaborating on projects, they can create a sense of belonging within the AI industry. This spirit of collaboration can lead to more inclusive and diverse AI research and applications.

Promoting Ethical AI

As AI technology raises complex ethical questions, role models can lead the way in advocating for responsible and ethical AI development and use. They can raise awareness about potential biases, privacy concerns and social implications of AI, encouraging their peers to consider these factors in their work.

Meet the 2023 AI Awards Finalists

Young AI Role Model of the Year

Ana Le Chevillier

For playing a pivotal role in the AI_PREMie project, which aims to transform preeclampsia diagnosis and risk assessment. Ana’s skills encompass data science and ethical AI, and she envisions leveraging AI for early disease detection and management in healthcare.

Chenyang Lyu

A final year PhD student at DCU with an impressive track record of research, particularly in the application of pre-trained Large Language Models to Question & Answering and Multi-modal tasks, resulting in over 15 publications in prestigious conferences and journals.

Conor Kelly

Head of Growth at Humanloop, Conor developed TaxBot, an AI Irish Tax Advisor, scoring over 80% in Irish Chartered Accounting Exams. Their solution addresses hallucination issues in AI and aims to impact the Irish tax advisory sector, offering a free, open-source tool.

Meghana Rathi

For her significant contributions, including a novel algorithm combining reinforcement learning and control engineering. She led IBM’s role in the PLANET project, explored AI’s potential in COVID diagnosis and actively promotes diversity in tech.

In conclusion, role models in AI are indispensable for shaping the future of the field. They break down barriers, make AI accessible and inspire the next generation of innovators. Their influence goes beyond their technical expertise; they create a sense of community, promote diversity and champion ethical AI development. 

As AI continues to advance, we must recognise and celebrate exceptional young talent who are paving the way for a more inclusive, innovative and responsible AI industry. These up-and-coming leaders are the driving force that will help AI reach its full potential and benefit humanity as a whole.

Book an AI Presentation today

AI Ireland offers tailored presentations catering to your industry’s needs, providing invaluable insights into the transformative power of AI technologies. Stay ahead of the curve and equip your organisation with the knowledge it needs to confidently embrace the future.

Don’t miss the opportunity to enlighten your team and stakeholders. Book a presentation today and explore how innovation is positively impacting your industry.

AI Unleashed: Navigating the AI Revolution

AI Ireland are excited to unveil our new book, “AI Unleashed: Navigating the AI Revolution,” which is now accessible for purchase on Amazon. For executives, policy architects, or technology aficionados seeking to make sense of the intricate world of AI, “AI Unleashed: Navigating the AI Revolution” is your essential handbook. Now available on Amazon Kindle or hard copy, this book furnishes you with the expertise and instruments required to employ AI both effectively and ethically.

Limited tickets remain for the 2023 AI Awards.

The fifth annual AI Awards takes place on Tuesday November 21st at the Gibson Hotel. This is an exciting opportunity to connect and network with over 200 AI and Data professionals across the island of Ireland and hear from some of the most exciting AI applications across industry and academia spanning 12 award categories.

Don’t miss the opportunity to get your tickets now! Sale ends November 17th but limited tickets remain so head over to aiawards.ie/tickets or Eventbrite to book your seat today!

Categories
News

Best Application of AI in an Academic Research Body: Meet the 2023 AI Awards Finalists

Artificial Intelligence is without a doubt transforming various industries and reshaping the way we live and work, but have you ever wondered what fuels this AI revolution? The answer lies in the realm of academic research.

In this blog, we will explore the crucial role that academic research plays in advancing AI and driving innovation in this rapidly growing field. We will also take a closer look at this year’s nominees in the Best Application of AI in an Academic Research Body for the 2023 AI Awards.

Fundamental Research Drives Innovation

At the heart of AI’s progress is fundamental research conducted in academic institutions and research laboratories. This research provides the building blocks for new AI technologies and systems. Without a deep understanding of the underlying principles, it would be impossible to create cutting-edge AI applications. Academic researchers investigate the core concepts of machine learning, neural networks, natural language processing and other AI-related areas, pushing the boundaries of what is possible.

Advancing the State of the Art

Academic research is responsible for pushing the state of the art in AI. Breakthroughs in AI algorithms, models, and techniques often originate in academic environments. For example, deep learning, a subfield of machine learning, has witnessed immense progress thanks to the research conducted at universities and research institutions. These advances have paved the way for innovations like speech recognition, image classification and autonomous vehicles.

Bridging the Gap Between Theory and Practice

While academic research focuses on theoretical aspects, it also serves as a bridge between theory and practical applications. Researchers often collaborate with industry partners to transfer their findings into real-world solutions. This collaborative effort ensures that AI research remains relevant and applicable to various industries, including healthcare, finance and manufacturing.

Ethical and Responsible AI Development

Academic research also plays a pivotal role in addressing the ethical and responsible development of AI. Researchers explore the ethical implications of AI technologies, studying issues such as bias, fairness and transparency. They also develop guidelines and best practices for AI developers and policymakers to ensure that AI is used in ways that benefit society without causing harm.

Long-term Vision and Risk Assessment

AI research conducted in academia often takes a long-term perspective, addressing challenges and risks that may not be immediately evident. Researchers examine potential pitfalls, ethical dilemmas and security concerns to help shape the future of AI in a responsible and secure manner.

Meet the 2023 AI Awards Finalists

Best Application of AI in an Academic Research Body

AI & Cognitive Load Research Lab, TU Dublin

Led by Dr.Luca Longo for their research
focused on enhancing the interpretability and transparency of ML models with the aim to make
AI models more understandable and compliant with ethical and regulatory standards.

Embedded Systems@UCC Group

For addressing high neonatal mortality from heart and brain diseases in low-income countries. It employs AI-assisted sound analysis to detect
congenital heart defects and seizures, enhancing medical diagnosis and potentially saving lives.

ReLeafHubs – CeADAR Ireland

Led by Dr.Alireza Dehghani, ReLeafHubs proposes an innovative solution for Remote Working Hubs (RWHs) using AI-driven recommender systems and AI Digital Twins (AIDTs) to promote sustainability and reduce commuting in Ireland.

Tyndall National Institute

For their project aimed to develop a miniaturised wearable device with advanced machine learning algorithms for precise Parkinson’s Disease (PD) diagnosis and blood pressure estimation with the goal of improving PD assessment and treatment.

In summary, academic research is the lifeblood of AI. It drives innovation, bridges the gap between theory and practice, educates the next generation of experts, addresses ethical concerns and assesses long-term risks.

Without the dedication and intellectual rigour of researchers in academia, the AI revolution we are experiencing today would not be possible. As we move forward into an AI-powered future, let’s recognise the invaluable contribution of academic research in shaping a world where AI benefits society for the greater good.

Book an AI Presentation today

AI Ireland offers tailored presentations catering to your industry’s needs, providing invaluable insights into the transformative power of AI technologies. Stay ahead of the curve and equip your organisation with the knowledge it needs to confidently embrace the future.

Don’t miss the opportunity to enlighten your team and stakeholders. Book a presentation today and explore how innovation is positively impacting your industry.

AI Unleashed: Navigating the AI Revolution

AI Ireland are excited to unveil our new book, “AI Unleashed: Navigating the AI Revolution,” which is now accessible for purchase on Amazon. For executives, policy architects, or technology aficionados seeking to make sense of the intricate world of AI, “AI Unleashed: Navigating the AI Revolution” is your essential handbook. Now available on Amazon Kindle or hard copy, this book furnishes you with the expertise and instruments required to employ AI both effectively and ethically.

Limited tickets remain for the 2023 AI Awards.

The fifth annual AI Awards takes place on Tuesday November 21st at the Gibson Hotel. This is an exciting opportunity to connect and network with over 200 AI and Data professionals across the island of Ireland and hear from some of the most exciting AI applications across industry and academia spanning 12 award categories.

Don’t miss the opportunity to get your tickets now! Sale ends November 17th but limited tickets remain so head over to aiawards.ie/tickets or Eventbrite to book your seat today!

Categories
News Presentations

Mark Kelly talks AI Unleashed on Bobby Kerr’s Down to Business

On October 28th 2023, Mark Kelly, founder of AI Ireland and the AI Awards, discussed his book ‘AI Unleashed’ with Bobby Kerr, host of Down to Business on Newstalk

Mark highlighted AI’s impact on business and offered practical advice for executives, while Bobby praised the book’s utility for business leaders. The interview reflects on AI’s growing industry influence and its projected $1.3 trillion market value by 2032 (as per Bloomberg).

Despite AI’s prominence, surveys show 60-70% of business leaders are still unclear about AI, a topic Mark addressed in his conversation with Bobby.

You can listen to the full conversation here: https://link.goloudplayer.com/s/pGS5RpDhp3iM

AI Unleashed: Navigating the AI Revolution

AI Ireland are excited to unveil our new book, “AI Unleashed: Navigating the AI Revolution,” which is now accessible for purchase on Amazon. For executives, policy architects, or technology aficionados seeking to make sense of the intricate world of AI, “AI Unleashed: Navigating the AI Revolution” is your essential handbook. Now available on Amazon Kindle or hard copy, this book furnishes you with the expertise and instruments required to employ AI both effectively and ethically.

Book an AI Presentation today

AI Ireland offers tailored presentations catering to your industry’s needs, providing invaluable insights into the transformative power of AI technologies. Stay ahead of the curve and equip your organisation with the knowledge it needs to confidently embrace the future.

Don’t miss the opportunity to enlighten your team and stakeholders. Book a presentation today and explore how innovation is positively impacting your industry.

Categories
News

AI Person of the Year: Meet the 2023 AI Awards Finalists

As AI’s influence continues to expand, the role of leadership in AI has become increasingly vital. In this article, we will explore the significance of leadership in AI, focusing on how it shapes innovation, ensures ethical development and addresses the challenges posed by this revolutionary technology. We will also take a closer look at this year’s finalists in the AI Person of the Year at the 2023 AI Awards.

Steering Innovation

AI is in a constant state of evolution, with new breakthroughs and applications emerging at an unprecedented pace. Effective leadership plays a crucial role in steering this innovation. Here’s how:

Vision and Strategy: Leaders in AI must provide a clear vision and strategy for their organisations. They set the direction, define goals and align the efforts of their teams to ensure that AI initiatives are purposeful and impactful.

Investment and Resource Allocation: Decisions regarding investments in AI research, development and talent are paramount. Leaders make informed choices to allocate resources effectively, ensuring that their organisations stay at the forefront of AI innovation.

Risk Management: Innovation often entails taking risks. Leaders must strike a balance between pushing boundaries and managing risks effectively. They guide their teams in making informed decisions, leading to responsible AI innovation.

Ensuring Ethical Development

AI, like any powerful tool, carries ethical responsibilities. Leaders must establish the ethical framework for AI development and usage. This involves:

Ethical Guidelines: Leaders set clear ethical guidelines, which include principles like fairness, transparency, accountability and privacy. These guidelines serve as a compass for their organisation’s AI efforts.

Diverse Teams: A diverse and inclusive workforce is essential to develop AI solutions that are fair and unbiased. Leaders foster a culture of diversity and inclusion, as varied perspectives reduce the risk of bias.

Compliance and Regulation: As the AI landscape is subject to increasing regulation, leaders must ensure their organisations adhere to legal and ethical standards. They work closely with regulatory bodies to navigate the complex regulatory environment.

Addressing Challenges

AI presents a myriad of challenges, from ethical dilemmas to technical complexities. Leadership in AI plays a critical role in addressing these challenges:

Data Privacy and Security: Protecting data and ensuring privacy are fundamental concerns. Leaders implement robust data privacy and security measures to safeguard sensitive information.

Bias and Fairness: Biases in AI systems can perpetuate discrimination. Leaders drive efforts to identify and eliminate biases within AI algorithms to ensure fairness and equity.

Public Perception: The public’s perception of AI can significantly impact its adoption. Leaders communicate the benefits and risks of AI transparently and promote public trust.

Meet the 2023 AI Awards Finalists

AI Person of the Year

Ciaran Gilligan-Lee

Head of Spotify’s Causal Inference Lab in Dublin, Ciaran’s primary focus is on advancing causal ML techniques to understand cause and effect in data, enabling more informed decision-making.

Conrad Bernath

Head of Speech and Machine Learning at T-Pro, Conrad’s significant contributions to AI solutions in healthcare documentation include leveraging his data science background to streamline processes and improve patient outcomes.

Luca Longo

For his innovative research in XAI, focusing on making AI models more interpretable and transparent which has the potential to impact human-AI interaction, responsible AI development, human capacity, international engagement and the economy.

Maria Aretoulaki

Head of Conversational and Generative AI Design at GlobalLogic UK&Ireland, Maria’s hybrid approach, combining linguistics with computer science, has led to innovative solutions in text summarization and conversational AI.

The importance of leadership in AI cannot be overstated. Effective leaders in AI guide innovation, ensuring that it aligns with the organisation’s mission and is ethically responsible. They address the challenges and complexities of AI, promoting trust and fostering a culture of responsible AI development. 

As AI continues to shape our world, it is the leadership that will ultimately determine whether it becomes a force for good or a source of concern. In the realm of AI, leadership is the compass that points the way toward a brighter, more ethical and more innovative future.

Book an AI Presentation today

AI Ireland offers tailored presentations catering to your industry’s needs, providing invaluable insights into the transformative power of AI technologies. Stay ahead of the curve and equip your organisation with the knowledge it needs to confidently embrace the future.

Don’t miss the opportunity to enlighten your team and stakeholders. Book a presentation today and explore how innovation is positively impacting your industry.

AI Unleashed: Navigating the AI Revolution

AI Ireland are excited to unveil our new book, “AI Unleashed: Navigating the AI Revolution,” which is now accessible for purchase on Amazon. For executives, policy architects, or technology aficionados seeking to make sense of the intricate world of AI, “AI Unleashed: Navigating the AI Revolution” is your essential handbook. Now available on Amazon Kindle or hard copy, this book furnishes you with the expertise and instruments required to employ AI both effectively and ethically.

Limited tickets remain for the 2023 AI Awards.

The fifth annual AI Awards takes place on Tuesday November 21st at the Gibson Hotel. This is an exciting opportunity to connect and network with over 200 AI and Data professionals across the island of Ireland and hear from some of the most exciting AI applications across industry and academia spanning 12 award categories.

Don’t miss the opportunity to get your tickets now! Sale ends November 17th but limited tickets remain so head over to aiawards.ie/tickets or Eventbrite to book your seat today!

Categories
News

Best Use of AI in a Consumer/Customer Service Application: Meet the 2023 Finalists

One sector that has experienced significant benefits from AI integration is customer services. AI has revolutionised the way companies interact with their customers, providing a more personalised and efficient experience. 

This article delves into the ways AI is reshaping customer services, from chatbots and virtual assistants to data analytics and predictive support. We will also take a closer look at the finalists in the Best Use of AI in a Consumer/Customer Service application for the 2023 AI Awards.

Chatbots and Virtual Assistants

Chatbots and virtual assistants are perhaps the most recognisable AI applications in customer services. They have made significant strides in enhancing customer interactions. These AI-powered entities can handle routine queries, provide information, and even execute simple tasks, such as booking appointments or tracking orders.

Benefits:

  • 24/7 availability: Chatbots and virtual assistants are always online, providing customers with support round the clock, enhancing the accessibility of services.
  • Scalability: They can handle an unlimited number of customer inquiries simultaneously, ensuring that no customer is left waiting in long queues.
  • Cost efficiency: AI-driven virtual assistants reduce operational costs by automating repetitive tasks, allowing human agents to focus on more complex issues.
Personalisation

AI has revolutionised the way companies understand and serve their customers. AI algorithms can analyse vast amounts of customer data to provide tailored recommendations, personalised marketing campaigns and individualised customer experiences. By analysing browsing history, purchase behaviour and demographic information, businesses can create a unique and engaging experience for each customer.

Benefits:

  • Improved customer satisfaction: Personalisation results in customers feeling understood and valued, leading to increased loyalty and satisfaction.
  • Increased sales and revenue: Tailored product recommendations can lead to higher conversion rates and larger order values.
  • Reduced churn: Customers are more likely to stay with a brand that offers personalised experiences, reducing customer attrition rates.
Data Analytics

AI enables businesses to harness the power of data analytics to better understand their customers and make informed decisions. It can analyse customer data to identify trends, preferences and pain points, helping organisations tailor their services to meet customer needs more effectively.

Benefits:

  • Real-time insights: AI can provide businesses with up-to-the-minute insights, allowing for immediate adjustments to strategies.
  • Predictive analytics: AI can forecast future customer behaviour, helping companies prepare for changing customer demands.
  • Enhanced customer journey mapping: AI-driven analytics can create detailed customer journey maps, identifying opportunities for improvement and optimisation.
Predictive Support

AI can predict customer issues before they arise, allowing companies to provide proactive support. By monitoring customer behaviour and patterns, AI can detect signals of potential problems and alert customer service teams.

Benefits:

  • Improved customer satisfaction: Anticipating and resolving issues before they escalate enhances the overall customer experience.
  • Reduced support costs: Proactive support can prevent costly customer complaints and service interruptions.
  • Increased brand reputation: Customers appreciate companies that are proactive and responsive, leading to a positive brand image.
Natural Language Processing

Natural language processing tools can break down language barriers, enabling companies to serve customers from different parts of the world. Language translation, sentiment analysis and chat translation features help in ensuring smooth communication and support for a diverse customer base.

Benefits:

  • Global reach: Natural language processing tools make it easier for businesses to engage with customers in their preferred languages.
  • Enhanced understanding: Sentiment analysis helps companies gauge customer emotions and act accordingly, leading to better customer service.
  • Streamlined communication: Language translation tools facilitate efficient cross-border communication.

Meet the 2023 AI Awards Finalists

Best Use of AI in a Consumer/Customer Service Application

GlobalLogic

For their Generative AI-Based Knowledge Operator – powered by Natural Language Processing and content generation – which enhances user access to information, fosters collaboration and adapts to user queries.

Lip

For addressing the challenge of language barriers in content creation by using AI to generate lip movements that make it appear as if you can speak another language. It aims to help creators reach broader language markets quickly.

Tax World

For Ezylia, which addresses the complex issue of obtaining clear tax information with a personal AI assistant. They employ OpenAI’s ChatGPT, regex and Python to efficiently answer tax questions, simplify tax topics and reduce research time for professionals.

Webio

For leveraging data analysis and custom language models to enhance customer engagement and agent efficiency. They achieved a 10% boost in collections performance and expanded client relationships while prioritising ethical AI and data control.

AI is revolutionising customer service, enhancing customer interactions and improving customer satisfaction. From chatbots and virtual assistants to personalised marketing and predictive support, AI empowers companies to provide a better and more efficient service.

As technology continues to advance, AI’s role in customer services will only become more integral, making customer experiences more seamless and enjoyable. Embracing AI is no longer an option but a necessity for companies striving to stay competitive and meet the ever-evolving expectations of today’s consumers.

Book an AI Presentation today

AI Ireland offers tailored presentations catering to your industry’s needs, providing invaluable insights into the transformative power of AI technologies. Stay ahead of the curve and equip your organisation with the knowledge it needs to confidently embrace the future.

Don’t miss the opportunity to enlighten your team and stakeholders. Book a presentation today and explore how innovation is positively impacting your industry.

AI Unleashed: Navigating the AI Revolution

AI Ireland are excited to unveil our new book, “AI Unleashed: Navigating the AI Revolution,” which is now accessible for purchase on Amazon. For executives, policy architects, or technology aficionados seeking to make sense of the intricate world of AI, “AI Unleashed: Navigating the AI Revolution” is your essential handbook. Now available on Amazon Kindle or hard copy, this book furnishes you with the expertise and instruments required to employ AI both effectively and ethically.

Limited tickets remain for the 2023 AI Awards.

The fifth annual AI Awards takes place on Tuesday November 21st at the Gibson Hotel. This is an exciting opportunity to connect and network with over 200 AI and Data professionals across the island of Ireland and hear from some of the most exciting AI applications across industry and academia spanning 12 award categories.

Don’t miss the opportunity to get your tickets now! Sale ends November 17th but limited tickets remain so head over to aiawards.ie/tickets or Eventbrite to book your seat today!