Tag: customer experience

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Professional services

E140 Nancy Rademaker, International Keynote Speaker & Co-Founder at Drawify and Speakers Club

Welcome to episode E140 of the AI Ireland podcast, the show that explores the applications and research of Data Science, Machine Learning and Artificial Intelligence on the island of Ireland.

Our mission is to increase the use of AI for the benefit of our society, our competitiveness and everyone living in Ireland.

Today’s guest is Nancy Rademaker, International Keynote Speaker & Co-Founder at Drawify and Speakers Club. As one of the few female keynote speakers to cover the impact of digitization on customer behaviour, Nancy likes to share her first-hand experiences straight from the places where technology is shaping our future. With over 25 years of experience in business, IT and Education, Nancy’s main focus remains on PEOPLE. She has always been enthusiastic about people and both customer-centric and employee-centric strategies. 

Nancy likes to focus on how technology influences people’s behaviour and how it helps them to share knowledge and to create and innovate. She loves energizing roundtables, boardroom sessions and corporate events with bold presentations on the topics of digital transformation, innovation, extreme customer centricity, employee experience, disruption, AI, business model change and leadership.

Topics include:

  • Adapting to rapid tech changes and evolving human traits
  • How AI encompasses more than ChatGPT, alleviating job fears
  • AI aids rather than replaces, enhancing human capabilities
  • Customized AI with human oversight to enhance user experience
  • Fostering innovation while ensuring compliance and exploration
Subscribe to the AI Ireland Podcast

AI Unleashed: Navigating the AI Revolution

Accessible for purchase on Amazon, AI Ireland’s latest book “AI Unleashed: Navigating the AI Revolution,” is your must read this month. For executives, policy architects or technology aficionados seeking to make sense of the intricate world of AI, “AI Unleashed: Navigating the AI Revolution” is your essential handbook. Available on Amazon Kindle or hard copy, this book furnishes you with the expertise and instruments required to employ AI both effectively and ethically.

Book an AI Presentation with AI Ireland today

Discover tailored presentations designed to meet the unique needs of your industry. Gain invaluable insights into the transformative power of AI technologies, ensuring your organisation stays ahead of the curve. Equip your team and stakeholders with the knowledge they need to confidently embrace the future.

Don’t miss the chance to enlighten your team and explore how innovation is positively impacting your industry. Secure your presentation now!

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News Presentations

Case Study: Elevating Eshopworld’s Sales Kick-Off Event with AI Expertise

Mark Kelly founder of AI Ireland was thrilled to partner with ESW for their sales kick-off event, marking a significant highlight in his professional engagements.

Eshopworld, a beacon of innovation in e-commerce solutions, is acclaimed for its bespoke platform tailored for global retailers. This platform is dedicated to optimising operations and elevating customer experiences, ensuring retailers are at the forefront of the rapidly evolving e-commerce landscape.

The event took place at the Dublin Convention Centre, focusing on Eshopworld’s ambitious expansion plans in North America and celebrating its successful collaborations with esteemed customers like Tommy Hilfiger and Calvin Klein. 

These partnerships have triumphed over the challenges of the e-commerce sector, underscoring Eshopworld’s leadership and its pivotal role in driving technological innovation to foster growth and make a significant e-commerce impact.

During the panel session, Mark Kelly joined forces with ESW’s CEO Eric Eichmann, Anne Sheehan, GM of Microsoft Ireland, and Dan Murphy, VP of Engineering at ESW, to delve into AI’s influence on productivity ethics and regulation.

Adapting to contemporary work dynamics, ESW hosted a hybrid event, welcoming around 200 attendees in person, while a global audience participated virtually. 

Reflecting on the collaboration, Mark shared his enthusiasm:” Working with the Eshopworld team was an absolute delight. Their engagement and energy were infectious, creating an ideal environment that was dynamic, responsive, and interactive. I eagerly anticipate future opportunities to collaborate with ESW.”

Testimonial

“I highly recommend Mark for his exceptional contribution as a panellist at our recent company panel discussion on AI. Mark’s expertise, collaborative approach, and dedication to delivering insightful content significantly enriched the conversation. We received overwhelmingly positive feedback from our employees who attended the panel discussion. 

“Mark was commended for his clear and engaging communication style, making complex AI concepts accessible to a diverse audience. Employees especially valued the passion and practical insights shared, finding great value in the discussion’s collaborative and interactive nature.

“Mark not only contributed a wealth of knowledge about AI but also showed a genuine commitment to collaboration and preparation, ensuring the discussion was filled with real insights and learning opportunities. I would strongly recommend him as a speaker for any future events or discussions related to AI.”

AI Unleashed: Navigating the AI Revolution

Accessible for purchase on Amazon, AI Ireland’s latest book “AI Unleashed: Navigating the AI Revolution,” is your must read for 2024. For executives, policy architects or technology aficionados seeking to make sense of the intricate world of AI, “AI Unleashed: Navigating the AI Revolution” is your essential handbook. Available on Amazon Kindle or hard copy, this book furnishes you with the expertise and instruments required to employ AI both effectively and ethically.

Book an AI Presentation with AI Ireland today

Discover tailored presentations designed to meet the unique needs of your industry. Gain invaluable insights into the transformative power of AI technologies, ensuring your organisation stays ahead of the curve. Equip your team and stakeholders with the knowledge they need to confidently embrace the future.

Don’t miss the chance to enlighten your team and explore how innovation is positively impacting your industry. Secure your presentation now!

Categories
Awards

E124 Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio

Welcome to episode E124 of the AI Ireland podcast, the show that explores the applications and research of Data Science, Machine Learning and Artificial Intelligence on the island of Ireland.

Our mission is to increase the use of AI for the benefit of our society, our competitiveness and everyone living in Ireland.

Today’s guest is Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio. Previous 2022 and 2021 AI Awards winners Webio are bringing Artificial Intelligence driven conversations to the enterprise. The company’s conversational interface uses AI to streamline inbound and outbound customer communications across new and existing channels. 

Webio were a finalist in the Best Use of AI in a Consumer/Customer Service Application and Best Use of Responsible AI and Ethics categories at the 2023 AI Awards for addressing debt collection challenges with empathetic, privacy-first and customisable conversational interactions. By tackling customer needs ethically, they enhance customer engagement, agent efficiency and financial outcomes. 

Topics include:

  • How Webio improves collections through digital conversations
  • Leading with empathy to streamline and improve customer engagement
  • Detecting customer vulnerabilities for fast support
  • Using AI & NLP to build a comprehensive platform for credit collections
  • Ensuring ethical AI with controlled, integrated and customisable solutions
  • How their conversational forms improved completion and customer engagement
Subscribe to the AI Ireland Podcast

AI Unleashed: Navigating the AI Revolution

AI Ireland are excited to unveil our new book, “AI Unleashed: Navigating the AI Revolution,” which is now accessible for purchase on Amazon. For executives, policy architects, or technology aficionados seeking to make sense of the intricate world of AI, “AI Unleashed: Navigating the AI Revolution” is your essential handbook. Now available on Amazon Kindle or hard copy, this book furnishes you with the expertise and instruments required to employ AI both effectively and ethically.

Book an AI Presentation today

AI Ireland offers tailored presentations catering to your industry’s needs, providing invaluable insights into the transformative power of AI technologies. Stay ahead of the curve and equip your organisation with the knowledge it needs to confidently embrace the future.

Don’t miss the opportunity to enlighten your team and stakeholders. Book a presentation today and explore how innovation is positively impacting your industry.

Categories
News

Best Use of AI in a Consumer/Customer Service Application: Meet the 2023 Finalists

One sector that has experienced significant benefits from AI integration is customer services. AI has revolutionised the way companies interact with their customers, providing a more personalised and efficient experience. 

This article delves into the ways AI is reshaping customer services, from chatbots and virtual assistants to data analytics and predictive support. We will also take a closer look at the finalists in the Best Use of AI in a Consumer/Customer Service application for the 2023 AI Awards.

Chatbots and Virtual Assistants

Chatbots and virtual assistants are perhaps the most recognisable AI applications in customer services. They have made significant strides in enhancing customer interactions. These AI-powered entities can handle routine queries, provide information, and even execute simple tasks, such as booking appointments or tracking orders.

Benefits:

  • 24/7 availability: Chatbots and virtual assistants are always online, providing customers with support round the clock, enhancing the accessibility of services.
  • Scalability: They can handle an unlimited number of customer inquiries simultaneously, ensuring that no customer is left waiting in long queues.
  • Cost efficiency: AI-driven virtual assistants reduce operational costs by automating repetitive tasks, allowing human agents to focus on more complex issues.
Personalisation

AI has revolutionised the way companies understand and serve their customers. AI algorithms can analyse vast amounts of customer data to provide tailored recommendations, personalised marketing campaigns and individualised customer experiences. By analysing browsing history, purchase behaviour and demographic information, businesses can create a unique and engaging experience for each customer.

Benefits:

  • Improved customer satisfaction: Personalisation results in customers feeling understood and valued, leading to increased loyalty and satisfaction.
  • Increased sales and revenue: Tailored product recommendations can lead to higher conversion rates and larger order values.
  • Reduced churn: Customers are more likely to stay with a brand that offers personalised experiences, reducing customer attrition rates.
Data Analytics

AI enables businesses to harness the power of data analytics to better understand their customers and make informed decisions. It can analyse customer data to identify trends, preferences and pain points, helping organisations tailor their services to meet customer needs more effectively.

Benefits:

  • Real-time insights: AI can provide businesses with up-to-the-minute insights, allowing for immediate adjustments to strategies.
  • Predictive analytics: AI can forecast future customer behaviour, helping companies prepare for changing customer demands.
  • Enhanced customer journey mapping: AI-driven analytics can create detailed customer journey maps, identifying opportunities for improvement and optimisation.
Predictive Support

AI can predict customer issues before they arise, allowing companies to provide proactive support. By monitoring customer behaviour and patterns, AI can detect signals of potential problems and alert customer service teams.

Benefits:

  • Improved customer satisfaction: Anticipating and resolving issues before they escalate enhances the overall customer experience.
  • Reduced support costs: Proactive support can prevent costly customer complaints and service interruptions.
  • Increased brand reputation: Customers appreciate companies that are proactive and responsive, leading to a positive brand image.
Natural Language Processing

Natural language processing tools can break down language barriers, enabling companies to serve customers from different parts of the world. Language translation, sentiment analysis and chat translation features help in ensuring smooth communication and support for a diverse customer base.

Benefits:

  • Global reach: Natural language processing tools make it easier for businesses to engage with customers in their preferred languages.
  • Enhanced understanding: Sentiment analysis helps companies gauge customer emotions and act accordingly, leading to better customer service.
  • Streamlined communication: Language translation tools facilitate efficient cross-border communication.

Meet the 2023 AI Awards Finalists

Best Use of AI in a Consumer/Customer Service Application

GlobalLogic

For their Generative AI-Based Knowledge Operator – powered by Natural Language Processing and content generation – which enhances user access to information, fosters collaboration and adapts to user queries.

Lip

For addressing the challenge of language barriers in content creation by using AI to generate lip movements that make it appear as if you can speak another language. It aims to help creators reach broader language markets quickly.

Tax World

For Ezylia, which addresses the complex issue of obtaining clear tax information with a personal AI assistant. They employ OpenAI’s ChatGPT, regex and Python to efficiently answer tax questions, simplify tax topics and reduce research time for professionals.

Webio

For leveraging data analysis and custom language models to enhance customer engagement and agent efficiency. They achieved a 10% boost in collections performance and expanded client relationships while prioritising ethical AI and data control.

AI is revolutionising customer service, enhancing customer interactions and improving customer satisfaction. From chatbots and virtual assistants to personalised marketing and predictive support, AI empowers companies to provide a better and more efficient service.

As technology continues to advance, AI’s role in customer services will only become more integral, making customer experiences more seamless and enjoyable. Embracing AI is no longer an option but a necessity for companies striving to stay competitive and meet the ever-evolving expectations of today’s consumers.

Book an AI Presentation today

AI Ireland offers tailored presentations catering to your industry’s needs, providing invaluable insights into the transformative power of AI technologies. Stay ahead of the curve and equip your organisation with the knowledge it needs to confidently embrace the future.

Don’t miss the opportunity to enlighten your team and stakeholders. Book a presentation today and explore how innovation is positively impacting your industry.

AI Unleashed: Navigating the AI Revolution

AI Ireland are excited to unveil our new book, “AI Unleashed: Navigating the AI Revolution,” which is now accessible for purchase on Amazon. For executives, policy architects, or technology aficionados seeking to make sense of the intricate world of AI, “AI Unleashed: Navigating the AI Revolution” is your essential handbook. Now available on Amazon Kindle or hard copy, this book furnishes you with the expertise and instruments required to employ AI both effectively and ethically.

Limited tickets remain for the 2023 AI Awards.

The fifth annual AI Awards takes place on Tuesday November 21st at the Gibson Hotel. This is an exciting opportunity to connect and network with over 200 AI and Data professionals across the island of Ireland and hear from some of the most exciting AI applications across industry and academia spanning 12 award categories.

Don’t miss the opportunity to get your tickets now! Sale ends November 17th but limited tickets remain so head over to aiawards.ie/tickets or Eventbrite to book your seat today!

Categories
Professional services

E111 Jean Murray de Villiers, Head of Analytics at SAS Ireland

Welcome to episode E111 of the AI Ireland podcast, the show that explores the applications and research of Data Science, Machine Learning and Artificial Intelligence on the island of Ireland.

Continue reading “E111 Jean Murray de Villiers, Head of Analytics at SAS Ireland”
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Finance 2

E102 Ignacio Colis Vidal, Co-Founder at Automated Regulatory Monitoring

 

Welcome to episode E102 of the AI Ireland podcast, the show that explores the applications and research of Data Science, Machine Learning and Artificial Intelligence on the island of Ireland.

Continue reading “E102 Ignacio Colis Vidal, Co-Founder at Automated Regulatory Monitoring”